Under the direction of the Director, Default Management & Collections, performs collections pertaining to delinquent student accounts for all American Career College campuses as well as overall policy adherence; discusses and explains delinquent accounts with students; generates and sends communications to student borrowers through a variety of methods, and performs related work as required; additional responsibilities may be assigned.

Essential Functions

• Performs appropriate collections on delinquent accounts for active students from American Career College and West Coast University campuses. Ensures students are current on their agreed upon payment plans to avoid disciplinary action under school policies. 
• Processes internal and/or external communications and correspondence regarding student accounts, responding to inquiries, resolving problems, and generating customized correspondence as appropriate.
• Performs skip tracing activities for active students via the internet, phone, mail, and e-mails. Conducts social networking on the internet to find and communicate with students who are delinquent on their payment plans to ACC or WCU.
• Collects and compiles data in the preparation of regular and special forms and reports.
• Conducts collections via telephone, email, and text with students and ensures students are making their monthly payments to avoid disciplinary under school policies.
• Interacts effectively with individuals to explain policies and resolve payments and questions.
• Reviews student accounts on a scheduled basis to ensure accuracy of billing, payment receipt, and collection status. Initiates corrections as necessary through appropriate channels.
• Establish and maintain effective working relationships with university administrators, associates, and servicers.
• Works in conjunction with and to assist the Campus Controller and Business Office Managers at each campus to coordinate payment processing and record keeping. Follow school policies students who have an outstanding balance owed to the school but wish to re-enroll.
• Processes payments for students (ACH and debit/credit card payments.
• Posts payments to the correct campus cash register.

EDUCATION

• Associate degree required.
• Bachelor’s degree in accounting, business, or finance.

EXPERIENCE

• Minimum five-year collection experience.
• Minimum five -year previous experience with methods and practices of recordkeeping and procedures; credit checking and collection in an academic, business office or related type of office environment preferred.
• Experience with MS Office to include proficiency with Excel including advanced functions such as pivot tables, formulas, etc.

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At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.

West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.