Reporting directly to the Vice President, Financial Aid, in a multi-faceted, multi-location academic and corporate setting, the Director, Default Management is responsible for managing the default management function that includes, but is not limited to: managing cohort default prevention and reporting for both American Career College and West Coast University, supervising, training, and motivating the Default Management staff to provide excellent customer service to student loan borrowers, collaborating with campus Financial Aid Directors to provide loan counseling oversight, training, and guidance to campus financial aid staff, coordinating loan entrance and exit counseling workshops at all campuses, maintaining reports of students entering repayment and delinquency for appropriate outreach, managing outreach assignments to default management specialists, and developing and maintaining relationships with loan servicers to facilitate resolution of student or data problems.

Essential Functions and Responsibilities

• Performs all duties of Default Management Specialists in addition to the duties listed separately in this section.
• Provides daily oversight and supervision of Default Management Specialists and Default Management Supervisor.
• Prepares performance reviews, communicates goals, and provides appropriate feedback on performance in accordance with institutional guidelines and standards. Assists with employee recruitment and hiring.
• Provides training on student loan borrowing, counseling, and repayment, and collections for new and existing Default Management Specialists and campus financial aid staff.
• Accesses reports from the National Student Loan Data System, private lenders, DOE servicers, and Borrower Connect to monitor borrowers in repayment and delinquencies. Reviews, analyzes and researches data and resolves errors appropriately. Maintains detailed records of borrowers and outreach efforts for both American Career College and West Coast University borrowers.
• Monitors performance of Default Management Specialists to ensure that outreach is appropriate, effective, and in compliance with federal, state, and institutional rules and regulations. Assigns, monitors and reviews time spent on callings, e-mails, internet social networking by staff. Ensures tasks delegated are completed accurately and in timely fashion, and are appropriately documented in CampusVue.
• Trains campus Financial Literacy staff on student loan entrance counseling presentations, graduate exit counseling presentations, and other financial outreach to student borrowers. Develops loan counseling materials and PowerPoint presentations for campuses.
• Schedules graduate exit counseling workshops at each campus and maintains calendar of new student orientations and graduate workshops for all campus locations. Ensures that counseling sessions are provided within 30 days of graduation date to all upcoming grads. Monitors Experian, Accurint, and Borrower Connect billing for accuracy and appropriate allocation and submission to Accounting.
• Performs other duties as assigned.

Required Education, Certifications, and Licensures

• Bachelor's Degree from an Accredited University or College
• Cannot be in default on a federal loan or owe repayment of a federal grant.
• Valid California Driver's License required.

Required Experience and Skills

• Five to seven years of default management or collections experience.
• Two years supervisory or managerial experience.
• Experience with MS Office, with expertise in MS Excel required.
• Excellent analytical and organizational skills.
• Ability to analyze financial data and prepare financial reports, statements, and projections.

Preferred Education, Certifications and Licensures Preferred Experience and Skills

• 5+ years' experience as a default management specialist
• 5+ years of management experience
• Bilingual English/Spanish
• Thorough knowledge of federal Title IV student loan programs preferred.

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Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.

At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.

West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.