West Coast University, we share a passion for students and transforming healthcare education! As an associate for a certified Great Place to Work, you will join a collaborative, student-centric culture valuing academic integrity, mutual respect, student learning, service, responsiveness, innovation, diversity, and stewardship.  As a part of this team, you will guide students to do more than change their own lives – you will help change the lives of every patient they care for throughout their career. At West Coast University, you will have the opportunity to share your expertise and passion with the next generation of nurses.  

 You will make an impact by:     

• Cultivating positive, supportive relationships within the Financial Aid team, including the Student Account Specialists. They also  

•  Working closely with lending institutions, guarantee agencies, and regulatory entities as well as building strong working relationships between other campus departments and university administration (UA).  

•  Engaging, motivating, and building an effective team.  

•  Reacting and adjusting quickly to change and be able to develop practical ideas for dealing with issues while collaborating in a customer-focused manner with other campus departments like Admissions, Registrar and Student Affairs.  

•  Actively serving as a member of the campus management team, and the overall University financial aid leadership team. In addition, this role must work collaboratively with the UA team responsible for repacks to ensure all complex or escalated student issues are resolved.  

•  Overseeing the campus Student Account function. This includes collections on student payment plans, providing students with documentation for tuition reimbursement, VA (Veterans Affairs) billing and providing external partners student billing statements for repayment.  

•  Monitoring enrollment and retention activities and goals and evaluates key indicators to forecast upcoming work volume and necessary resources, establishes plans to meet those needs, and communicates same to campus Executive Director and VP, Student Financial Services to obtain necessary approvals and successful execution of plans.   

 Your Experience Includes:    

• 10 years customer service  

• 7 years financial aid experience 

• 5 years financial aid focused leadership experience 

 Education:   

• Bachelor’s degree from an accredited College or University.