The Senior Admissions Advisor for a certified Great Place to Work,  is responsible for the prospective student entrance process of the campus Admissions Department with an emphasis on customer service. Assists other Admissions Advisors to help them achieve their goals. Gathers information on students, pre-screens and pre-qualifies potential students. Provides excellent customer service to prospective and enrolled students in accordance with the mission and purpose of the college.

Essential Functions & Responsibilities:

• Handles a high volume of student inquiries and follow-up activities. Continuously follows up on prospective student inquiries and assigned inquiries in a timely manner. Notates conversations with prospective students in Customer Relationship Management software. Sends marketing materials to prospective students.
• Ensures the Admissions team meets goals. Assists Admissions Advisors with prospective student obstacles such as childcare, financial problems, transportation needs and work schedule. Assists with monitoring Admissions Advisor’s telephone activities. Lends support to Admissions Advisors for them to achieve goals.
• Strives to secure higher quality assurance evaluation scores than the Admissions Advisors.
• Maintains an acceptable level of prospective student referral inquiries. Responds to all inquiries in a timely manner. Manages conversion rates, such as inquiries to appointments, to meet goals.
• Assists prospective students with completing enrollment packets. Verifies and records prospective student information. Completes tuition information sheet for the Financial Aid department. Discusses financial obligations with prospective students. Review students' Financial Aid outcomes to determine affordability.
• Addresses questions and concerns from new students. Emphasizes the importance of orientation to new students.
• Recruits and enrolls qualified applicants into programs of study beneficial to the students’ career objectives and academic needs in an efficient and supportive manner utilizing sales and marketing techniques that may include group presentations/events, campus tours, on and off-site job fairs and other methods as applicable.
• Ensures that prospective students complete all required forms for enrollment and processing.

Education:

• Bachelor's degree required.